Allan started with points and miles after years of travelling between Canada and China, wanting to explore more destinations in style. Splitting his time between Ottawa and Montreal, Allan is currently working on his PhD at McGill. As a seasoned user experience designer, he always appreciates elegant design and thoughtful customer service. His bilingual blog with Chinese and English content often includes critiques on various first class flights and luxury hotel stays he has experienced. He knows a great deal about redeeming airline miles and price-matching hotels, and looks forward to share his knowledge with the conference attendees.